Privacy Policy

How Axioware handles information collected through our website and service inquiries.

Information We Collect

We may collect contact details, project requirements, messages you send through our forms, and basic technical information such as browser type, device information, and pages visited.

How We Use Information

We use information to respond to inquiries, provide services, improve our website, and communicate about projects.

Data Sharing

We do not sell personal information. We may use service providers to operate our website and deliver a system configured for a client. Depending on the setup, these may include ElevenLabs for voice processing, Twilio for calls or messages, GoHighLevel for customer records, n8n for workflow automation, OpenAI or Anthropic for AI responses, and Google Calendar for appointments. Only providers selected for a particular setup receive information through that system.

Information handled by client systems

Depending on the features enabled, a system may process caller names and contact details, call records, message content, transcripts, audio recordings, appointment details, and information shared during a conversation. Recording and transcript features depend on the configuration. For dental workflows that may handle clinical or payment information, contact us so we can review the requirements before setup.

Storage, access, and retention

Where information is stored, who can access it, and how long it is kept depend on the providers and settings selected for each client system. These details can vary by account and configuration. Before a system is used with real customer or patient information, the client should confirm its providers, access permissions, storage locations, recording settings, and deletion schedule with Axioware.

Cookies and Analytics

Optional Google Analytics and LinkedIn tags measure website visits and outreach activity. They load only when allowed in Cookie Preferences. You can change your choice using the Cookie Preferences link in the footer.

Contact

For privacy-related questions, contact us at [email protected].